MERCHANDISE RETURNS
Any merchandise that has been opened from the manufactures packaging or has been used is not acceptable for returns. Returns of non-rose and non-plant items must be made within 14 days of arrival in new condition. The customer is responsible for the return shipping charges.
We are unable to accept returns for plant Tags and Stakes as they have been custom engraved and may not be resold.
Should you receive a rose that you believe is not up to our quality standards, please contact our Customer Care team right away.